Privacy Policy
Effective Date: May 29, 2025
Last Updated: May 29, 2025
Clamon Counseling Services (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, virtual therapy services, and any related platforms or tools.
1. Who We Are
Clamon Counseling Services is a service-disabled veteran-owned virtual therapy practice offering secure, HIPAA-compliant mental health services in Florida, Texas, and Colorado. We specialize in helping veterans, first responders, and individuals facing PTSD, depression, anxiety, trauma, sleep disorders, and more—including children and adolescents under the age of 18.
2. Information We Collect
We collect the following types of information when you interact with us:
a. Personal Information
Full name
Email address
Phone number
Date of birth
Location and state of residence
Insurance details (if applicable)
Medical and mental health information
Emergency contact details
Parent/guardian details for minors
b. Technical & Usage Information
IP address
Device type
Browser type
Pages visited
Date and time of visits
Referral sources
3. How We Use Your Information
We use your information to:
Deliver personalized therapy services via secure platforms
Schedule sessions and send appointment reminders
Communicate with you about care, billing, or support
Comply with legal, ethical, and professional obligations
Improve service quality and website functionality
With consent, send important updates via text messages
4. How We Protect Your Information
We use strong security safeguards to protect your information, including:
HIPAA-compliant video and recordkeeping systems
Encrypted communications and data storage
Limited access controls for staff
Secure appointment scheduling and billing systems
While no system is completely invulnerable, we follow best practices to reduce risk and maintain your privacy.
5. Sharing Your Information
We do not sell or rent your information. We may only share it:
With licensed therapists or staff involved in your care
With HIPAA-compliant service providers (e.g., for video sessions, billing, scheduling)
With legal authorities if required by law (e.g., threats of harm, abuse reporting)
With your explicit written consent
6. Children’s Privacy
We provide therapy services to children and adolescents under 18 years of age. A parent or legal guardian must provide written consent before services begin. We take special precautions to ensure the confidentiality and safety of minors and their families, consistent with HIPAA and state laws.
7. Text Message Communication
By providing your phone number to Clamon Counseling Services, you agree and acknowledge that we may send text messages to your wireless number for any purpose, including:
Appointment reminders
Service updates
Billing alerts
Communication from your provider
Message and data rates may apply. Message frequency will vary. You can opt out anytime by replying “STOP” to any message.
SMS Privacy Assurance:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All SMS opt-in data and consent will not be shared with any third parties.
8. Your Rights
You have the right to:
Access your health records
Request corrections to your personal or health information
Withdraw consent at any time (where applicable)
File a complaint if you feel your rights have been violated
To exercise your rights, please email us at info@clamoncounseling.com.
9. Cookies and Tracking
Our website may use cookies and analytics tools to understand visitor behavior and enhance the online experience. You can modify your browser settings to disable cookies if preferred.
10. Third-Party Links
We may link to external websites for informational purposes. We are not responsible for their content or privacy practices. Please review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we’ll revise the “Last Updated” date at the top of the page. Continued use of our services indicates acceptance of any changes.
12. Contact Us
Have questions or concerns? We’re here to help.
